Refund Policy
01Failed jobs
Confirmed technical failures return the corresponding reserved credits automatically. A task with an uncertain outcome may need review before its credits can be returned. A credit return is separate from a refund to your payment method. Successful results that do not match your preferences are not automatically treated as technical failures.
02First-time subscriptions
You may request a refund within 7 days of your first subscription payment, provided none of the credits from that purchase have been used. This applies to both monthly and annual subscriptions. For annual plans, the window starts with the annual payment, not each monthly credit allocation.
03Credit packs
You may request a refund within 14 days of purchasing a credit pack, provided none of the credits from that purchase have been used.
04Renewals
You may request a refund within 72 hours of a subscription renewal payment, provided none of the credits from that renewal have been used. This applies to monthly and annual renewals.
05Other requests
Requests outside these windows, purchases with used credits, and subscription upgrades are reviewed individually. A partial or proportional refund is not automatic or guaranteed.
06How to request
Email [email protected] from your account email address and include the purchase date and receipt or invoice number. We will review your request and the credit usage for that purchase. Approved refunds are returned to the original payment method; arrival times depend on your payment provider. Canceling a subscription renewal does not automatically request a refund.